Frequently Asked Questions

Common questions

What does a managed service provider do?

An MSP provides ongoing monitoring, maintenance, support, security coordination, documentation, and technology planning so businesses are not stuck in reactive break/fix mode.

Can HALO work with our internal IT team?

Yes. Co-managed IT is a core model. HALO can add capacity, after-hours coverage, specialized expertise, monitoring, or project support alongside your staff.

Does HALO provide onsite support?

Yes, through hubs in Sacramento, San Diego, and Las Vegas for surrounding metro areas. Remote support is available nationwide.

Do you support businesses outside your local service areas?

Yes. When services can be delivered remotely, HALO supports businesses throughout the United States.

Are managed IT agreements month to month?

HALO commonly offers month-to-month arrangements. Exact structure depends on the services selected and business needs.

What happens during the free assessment?

We review your current-state technology and risks, discuss priorities, and provide recommendations and an estimate before you commit to an engagement.

Can HALO manage Microsoft 365?

Yes. HALO manages administration, security hardening, licensing guidance, and ongoing optimization for Microsoft 365 environments.

Can HALO help secure employee use of AI?

Yes. HALO helps with readiness, governance, data controls, Copilot enablement, training, and shadow AI detection — with security as the first consideration.