- What does a managed service provider do?
- An MSP provides ongoing monitoring, maintenance, support, security coordination, documentation, and technology planning for a business.
- Can HALO work with our internal IT team?
- Yes. Co-managed IT means we work alongside your internal IT team. We can add capacity, after-hours coverage, specialized expertise, monitoring, or project support.
- Does HALO provide onsite support?
- Yes, through our Sacramento, San Diego, and Las Vegas service areas. Remote support is available nationwide.
- Do you support businesses outside your local service areas?
- Yes. When services can be delivered remotely, we support businesses throughout the United States.
- Are managed IT agreements month to month?
- We commonly offer month-to-month arrangements. Exact structure depends on the services selected and your needs.
- What happens during the free assessment?
- We discuss your current setup and priorities, then provide recommendations and an estimate before you commit to an engagement.
- Can HALO manage Microsoft 365?
- Yes. We manage administration, security settings, licensing guidance, and ongoing support for Microsoft 365 environments.
- Can HALO help with employee use of AI?
- Yes. We help with readiness assessments, usage policies, data access reviews, Copilot setup, training, and monitoring for unsanctioned AI tools.
